Frequently asked questions

We have done our best to make a complete list of questions and answers. If you can’t find an answer to your question, just use the contact form and we’ll answer the question and answer for you.

How can i explore Elara myself?

We offer a unique three day onsite Workflow Workshop where we setup one of your titles to be produced with Elara using your own platemaking equipment. After this we know exactly what it would take for you to switch to Elara.

Is Elara safe?

Using state of the art security features like TOTP, SSL, SSH and high security operating systems, Elara is one of the safest workflow system in the market. 

Does Elara work with all brands of CTP?

All major newspaper CTP brands can be used with Elara.

Do you offer 24/7 support?

The Elara team is standby during your production, we also actively monitor your systems continuously ensuring pro-active service and support.

What 3rd party software (like Preflight and RIP) does Elara use?

All elements used in Elara are written and maintained by the Elara team. Ensuring long term fast support for all our components. That includes the unique (newspaper specific) Elara RIP and our planning, preflight, ink-saving and optimisation modules.